Information
At Luxorio, we strive to ensure your complete satisfaction with every purchase. Understanding that sometimes a product might not be the perfect fit, we've designed our returns and refunds process to be as simple and trustworthy as possible.
Why do customers return items?
We understand that sometimes, the product you receive might not be exactly what you were looking for. The main reasons customers return products are often to purchase another product from Luxorio that better suits their needs, or because the item doesn't quite meet their expectations upon arrival.
Our simple returns process
Returning an item to Luxorio is straightforward. If you return an item within 10 days of receiving it, you'll receive a full 100% cashback. For returns made within 30 days, you'll receive 75% of the original purchase price.
Refunds and replacements
When returning an item, you have the option to either exchange it for a different product from our store or receive your money back as a refund. We aim to process all returns and refunds as quickly as possible to ensure your continued satisfaction.
The luxorio difference
Our return process is designed to be hassle-free and built on trust. We believe in fair and transparent policies, making the returns process simple and easy to understand. We aim to provide a smoother, more trustworthy experience compared to other online shops.
